FAQ

Deliveries

1. Deliveries will take place within 3 business days. Depending on the size of your order you will receive a track and trace number by PostBE or you will receive a phonecall or sms from our transporter the day before the delivery is planned, to agree on the moment of delivery

2. The shipment of your order always takes place at our risk, so you never have to worry about possible loss of goods in the post. The return shipment of goods that you return to us within 14 days of purchase because you do not wish to keep them, always takes place at your own risk.

 

Are our packages being wrapped safely ?

Discovery box or 1 box of 6 bottles

- We pack these packages ourselves with ultra protective boxes, specially made for wine transportation. We have never had a broken bottle. IF this would acure, we ask you to take a picture and email this is us. We will send you a new bottle, however we can assure you we never had an issue with shipments.

A multiple of boxes

These bottles remain in their original boxes. Our logistic partner is specialised in the transportation of wine bottles.

 

Shipping costs

  • Orders under 150€ : we apply a shipping fee of 8€, including handling, packaging and transportation.
  • Orders above 150€ : free shipping

    Returns

    Please contact us by email if you would like to return your order : sarah@chateau-favori.fr

     

    What about international shipping ? 

    We don't ship internationally yet.

    For some countries however there are other partners in place that offer B2C purchases :

    • France : WineSelection.fr
    • The Netherlands : ByWynen.nl
    • Germany : ClubLavender.com